Client Survey

In an effort to achieve IntegReview’s commitment to meet and exceed customer expectations, we appreciate you taking time to provide feedback regarding your recent experience with us.

This information will be kept confidential by IntegReview.
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1.	*	Did you choose IntegReview as the IRB for this study?	Yes No
		If yes, provide two reasons for utilizing our services:
2.	*	What do you expect from an IRB?
3.	*	Did we meet your expectations?	Yes No
		If no, please explain:
4.	*	How do we rate in the following categories compared with other IRBs you have worked with? (1 would be the lowest and 10 would be the highest) ITEM SCORE * Cost –SELECT– 1 2 3 4 5 6 7 8 9 10 * Availability –SELECT– 1 2 3 4 5 6 7 8 9 10 * Experience –SELECT– 1 2 3 4 5 6 7 8 9 10 * Flexibility –SELECT– 1 2 3 4 5 6 7 8 9 10 * Meeting Frequency –SELECT– 1 2 3 4 5 6 7 8 9 10 * Quality –SELECT– 1 2 3 4 5 6 7 8 9 10 * Speed –SELECT– 1 2 3 4 5 6 7 8 9 10
5.	*	How can we improve our services?
6.	*	Given the opportunity, would you utilize our services again?	Yes No
		If no, please explain:
7.	*	Would you recommend our services to colleagues?	Yes No
		If no, please explain:
8.	*	What sets us apart from other independent IRBs?
9.		Optional testimonial that may be posted to our Web Site (no identifiers will be used):
IF YOU WOULD LIKE TO RECOGNIZE AN INDIVIDUAL(S) OF OUR STAFF, PLEASE COMPLETE AN “EMPLOYEE RECOGNITION” FORM.
10.	*	Sponsor Name:
11.	*	Protocol Number:
12.		Principal Investigator Name, when applicable:
13.	*	Name of Person Completing Survey:
14.	*	Company Name:
15.	*	Telephone Number:
16.	*	Email:
17.	*	May we use your name, company name and phone number as a reference for IntegReview?	Yes No
18.	*	Enter verification code: